Subprocessors
The kinds of service providers that process personal data for PilotFox at pilotfox.app, what each does for it and which data it receives.
We, PilotFox, use these kinds of providers to run PilotFox at pilotfox.app. Each processes personal data for us: the data of account holders, and the data our customers collect on their websites (as subprocessors under our Data Processing Agreement).
| Kind of provider | What it does for PilotFox | Personal data |
|---|---|---|
| Hosting | Runs PilotFox's servers and stores its databases. | All account and analytics data. |
| File storage | Stores session recordings, uploaded import files and backups of the databases. | Session recordings, import files, backups of all data. |
| Email delivery | Sends account emails, invitations, email reports and new-sale emails. | Recipients' email addresses and names, and the content of the messages. |
The current list of providers, and where each processes data, is available on request at hello@pilotfox.app. Before we add or replace a provider, we will tell the owners of each organization by email, so that customers can object as the Data Processing Agreement describes.
Not on this list
- Services you connect yourself: Stripe, Dodo Payments, Polar, Google Search Console, sign-in with Google or GitHub, Slack, Discord, and AI assistants connected over MCP. You choose them, PilotFox fetches from them or sends them only what the feature you set up needs, and your own terms with them apply.
- Location lookups: PilotFox finds a visitor's approximate location in a geolocation database stored on its own servers. No IP address is sent to the database's supplier.
- Maps: the dashboard's map views load the base map from a map tile provider, in the viewer's browser. PilotFox sends it no customer data.
Questions: hello@pilotfox.app.